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FAQs

Before Sale

Can I trust IDVDSET?

If you have any doubts about purchasing goods online, you're right to be cautious. Here's some key information about IDVDSET to give you more confidence in starting out with our company. IDVDSET was established in 2006. Goods are shipped to worldwide by air mail or couriers such as DHL.
IDVDSET offers the perfect services in your whole purchasing process.
-Dropshippers can send single item directly from IDVDSET to their customers.
-You're supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing.
-Your goods are packed carefully, and the packages are correctly labelled and accompanied by all the paperwork that's needed for smooth clearance through your country's customs.

How to complete a purchase with IDVDSET?

1. Register and Sign In
2. Find the item you are interested in
3. Click ‘Add to Cart’ and then edit the quantity
4. Click ‘Checkout’ to continue your purchase
5. Fill in your shipping address
6. Click ‘Confirm order’ to submit your order
7. Submit your payment information
8. We confirm your payment and delivery your item(s)
9. If you have any questions after you receive your goods, you can contact us anytime

Why do I need to register with your website first before my order?

You can enjoy many advantages as a IDVDSET account holder
1. View the status of your order
2. Tracking the shipping process of your order
3. Add your favorite items to your own Wish List

Can you ship to my country?
We can ship our products to worldwide, such as United States, United Kingdom, Canada, Australia, Ireland, France and New Zealand, Switzerland expect Germany.

How is the quality of your dvds? Where are your dvds shipped from?
Our dvds are brand new and in high quality. And they are directly shipped from the factory. We are comitted to provide our customers high quality dvds and great purchasing experience.

Will your dvds play on my dvd players?
All our DVDs will play on either region 1, 2, 3, 4, 5, 6 dvd players.

What payment methods do you accept?
We currently accept Visa card payments from most locations worldwide. Also we accept Western Union.

Why is your price lower that others?
All our products are directly from the manufacturer and we cut every possible profit from the complex system with dealer, middleman and retailer. High quality, low price and professional customer service are guaranteed to bring our customers a better shopping experience.

What discount can I get if I am making a large order?
Please send email to idvdset123@outlook.com to us so that we can offer you more discount.

Can an order be made without using the website?
We prefer our customers to order through our website. You can place orders directly for the products you like. However, if you want to order in other ways or have questions about ordering, please contact our customer service representatives by live chat or sending email to idvdset123@outlook.com and we will try our best to achieve your goal.

Do you sell my personal information to others?
Your privacy on the internet is important to us. We do not sell your personal information gathered online such as email addresses, name, address, phone etc. We don’t trade with third parties or participate in cooperative databases, which give other companies access to your personal information. For privacy purposes, we maintain appropriate safeguards to protect personal information relating to our customers.

Is it safe to use my credit card online at IDVDSET?
At IDVDSET, your personal online security is important to us. We use the encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system.

When do you ship my order after my payment?
All items will be dispatched the same day once payment received before 3:00 p.m except weekends and holidays on the condition that the shipping address is complete and correct.

Do you offer same day delivery?
Unfortunately, we do not offer same day delivery service. But we will try our best to ship your order out in 24 hours after we confirm your payment if you’re anxious to get it.

How do you ship the products? How much does shipping cost?
In order to ensure our customer to get the item soon, we ship products by DHL in most cases. Besides, we sometimes send items by EMS and Regular Post Service according to different situation.
The shipping cost is according to the weight of your order and displayed on the detailed page of the product.

When can I track my order? How can I track my order? Is there a tracking number?
Once order is shipped, we will email our customer a tracking number and the tracking website within 24-48 hours.

My order is shipped, why isn't there any tracking information available online for the registered Airmail/EMS/DHL package?
Online tracking is only available after the carriers have a chance to initially scan the package. Between the times when the item leaves and the time when it is scanned, tracking numbers may not show any results. In terms of Express packages (sent via EMS/DHL), the delay is about 24 to 48 hours. For Airmail packages, it takes 3 to 5 working days for postal tracking to show online.

How long does it take to deliver the goods?
1.    DHL /EMS—delivered within 5-7 business days or 6-9 business days if you are located in remote countries. .

How to drop-ship with IDVDSET?
IDVDSET allows drop-ship orders for all registered customers and there are no additional charges. Just order online the same way as usual, but add different shipping addresses. We do not include invoices when we send drop ship goods so it protects your reputation.
Notes:
If your customer has quality issues, or wants to return a product, they will have to discuss this with you first because it’s your account with IDVDSET.

After Sale

Why can’t I sign into my account?
Please make sure that you are using the right email (or user id) and password you provided when setting up your account.  

How to change my password?
1. Sign In to your account
2. Click ‘Change your password’ in ‘Account Settings’

How to find my password if I’ve forgotten it?
If you have forgotten your password, please contact us so that we can change your password to help you sign into your account. And then you can reset your password.

When will payment be deducted?
After you place your order, you will be sent an email confirming that it has been received.
Your card will be charged within 24 hours (excluding weekends ans holiday) after we receive your payment information.

Why haven’t I received the confirmation email until now?
After you make a purchase, you will receive an e-mail confirmation containing your order number within a few hours. If you have not received it, please check your junk email or contact us by email.

Why couldn’t I pay for my order successfully?
1. You have not registered on our website. Please create an account first.
2. If you have registered, and still don’t work after you tried many times, we suggest you change a browser (IE or Fire Fox) to place the order.
3. We accept Visa Credit card. Please select the suitable card to pay.
4. Please do not add any special symbols such as dashes when you submit your credit card information.
5. If the problem remains, please contact us by online help or email, then our technical department will have a check.

Why is my credit card payment failed?
There are several possibilities to cause your payment failure.
1. There is insufficient credit of your account. Please check your Credit Card Account balance and put more money into your account.  
2. You might submit the wrong credit card information such as the expiry date, the security code. You can contact us to have a check, then re-submit your credit card information by clicking ‘Pay’ in your account.
3. Your credit card bank holds the payment because of bank authorization or fraud prevention system. You may contact your card issuing bank to verify it and then contact us so that we can run your card again.
If you want to get more detail about your payment issue, please contact your credit card issuing bank.

It looks like I have been charged twice! What can I do?
Chances are that you're sent two confirmed emails by system. If you truly believe a double charge has occurred, simply contact our customer service department:idvdset123@outlook.com, then we will refund one payment to you.

Why am I charged additional fee while I choose regular post service as shipping method?
The little discrepancy is caused by the daily exchange rate. So the price on your card bill may have a little different.

Can I change my shipping address after my order has been dispatched?
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a correct and complete shipping address when you place an order. If you do need to change the shipping address, please contact us within 24 hours after you get confirmation email.

How to cancel an order?
1. Cancellation before payment
If you have not paid for your order, there is no need to contact us to cancel it. You can cancel your order in ‘My Account’ by yourself.
2. Cancellation after payment
If your order has already been shipped, we are unable to cancel or change the order.
If your order has not been shipped, please contact us to stop your order ASAP. And you will be charged 15% handling fee before we refund your money.

What if the item is out of stock?

If an order is out of stock, you can exchange for other items around the total price that you paid previously. If you do not want to make an exchange, you have the right to asks for a refund.

What if the product does not arrive?
It is our priority to ensure your goods arrive safe and sound. If the goods lost in transit, we are responsible to inform the buyer and arrange the redelivery or give you a full refund. If the shipping address you offered is not correct, unfortunately, we are not responsible to reship the item to you.

What if the product is broken when it arrives?
We will reship your order or refund you as your request if the item you ordered is broken when you receive it. Please keep the original packaging of the order until the items are found to be in good condition.

What if my order was returned because I missed signing for the package?
If your order was returned, we will arrange the redelivery of your order after you pay for the shipping which is equal to the original. We can charge the card you used to pay for your original order to get the shipping fee. Of course, we first need to get your permission.

What if my order was delivered unsuccessfully?

Please contact your local post office to fetch your item as soon as possible or it will be returned several days later because nobody claims it. You just need to take your tracking number and the staff that can prove your identification to fetch your dvds.

What if we receive the incorrect DVDs?
We can reship the correct dvds to you when we confirm it. Before that, we need our customers to send the pictures of the original packaging and items you have received to research on.
When can I get a refund after I returned the item?
Usually it will take 30 business days for you to get the refund as different bank and country.
What is your return policy and process?
Return is accepted on the condition that you contact us first and then send the item back within 7 business days from the day you received it. If you want to return item, please first contact us and get our permission. Unidentified returns may be returned to the sender. It is buyer’s responsibility to pay the returning postage before receiving any refund or replacement. We recommend customers to keep the original packaging of the order until the items are found to be in good condition.
A. When returning an unwanted product for refund, returned item must be in its original condition and packaging without any damages. It is recommended for customers to use a method of shipment with tracking number, as IDVDSET cannot be responsible for items lost due to its carrier while in transit. We will refund you the payment excluding actual shipping fees already incurred.
B. Our dvds are directly shipped from the factory. While we strive to provide you with quality merchandise at a competitive price, a product might not perform as expected by the time it's delivered. In such cases, you may ask for a replacement or return. Our customer representatives may request that you send the pictures of the original packaging and items you have received to research on and help you resolve any product or order related questions.
When your items arrive at our return office, our staffs will check the product and process your case. Please allow around one week for processing after your item is delivered at the product return office.

Return Policy

We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.
Items may be returned within 30 days of the ship date for a refund. If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:
 
Defective, Damaged or Misshipped Items
 
If you receive a defective, damaged, or misshipped item, please take a picture and email it back to us for a prompt replacement.
 
Proper Conditions for Return and Credit
 
Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee.

 
 
 
 
ABOUT IDVDSET
Our Mission
User Agreement
Terms & Conditions
SECURE SHOPPING GUIDE
Shopping Guide
Privacy & Security
Coupons
SHIPPING
Shipping
CUSTOMER SERVICE
FAQs
Contact Us
 

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